Privacy Policy

Effective Date: June 17, 2026

Last Updated: June 17, 2026

Welcome to Shubh Grihasti ("we," "our," or "us"). We are committed to protecting the privacy and personal information of our website visitors, customers, subscribers, and registered helpers.

This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you visit our website, contact us, or use our domestic support services, including services relating to domestic helpers, housemaids, cooks, baby caregivers, elder caregivers, and other household support professionals.

By accessing our website or using our services, you agree to the practices described in this Privacy Policy.

1. Nature of Our Services

Shubh Grihasti operates as a service aggregator and facilitator, connecting households seeking domestic support services with independent helpers identified through various recruitment channels, including job portals, and registered with us.

We assist in identifying and introducing suitable helpers based on customer requirements. Shubh Grihasti does not engage staffing agencies to provide helpers. Unless expressly agreed otherwise in writing, Shubh Grihasti does not act as the direct employer of the domestic helper, housemaid, cook, caregiver, or other helper ultimately engaged by the customer.

Customers are encouraged to independently assess the suitability of any helper before final engagement.

2. Information We Collect

A. Information Collected from Customers

When you contact us, submit an enquiry, register your interest, or subscribe to our services, we may collect:

• Full Name
• Phone Number
• Email Address
• Residential Address
• City and Location Preferences
• Service Requirements and Preferences
• Preferred Service Timings
• Communication History with Us
• Feedback and Reviews Provided by You

B. Information Collected from Helpers

For domestic helpers, caregivers, cooks, and other personnel registered with us, we may collect:

• Full Name
• Contact Details
• Residential Address
• Government-issued Identity Proof
• Address Proof
• Passport-size Photographs
• Experience and Employment History (where applicable)
• References from Previous Employers (where applicable)
• Educational or Training Certificates (where applicable)
• Police Verification Documents (if provided or required)
• Skills and Service Categories
• Availability Information
• Bank Account Details, where required for payments or reimbursements

C. Limited Technical Information

When you visit our website, we may collect limited technical information such as your IP address and browser type to help maintain website functionality, improve user experience, and ensure website security.

3. How We Use Your Information

We may use the information collected to:

• Provide and manage our services.
• Match customers with suitable helpers.
• Respond to enquiries and support requests.
• Verify the identity and credentials of registered helpers.
• Schedule, coordinate, and facilitate service delivery.
• Improve our services and customer experience.
• Send service-related communications and updates.
• Maintain internal records and administrative processes.
• Comply with legal obligations and regulatory requirements.
• Prevent fraud, misuse, and unauthorized activities.

4. Sharing and Disclosure of Information

We do not sell your personal information.

We may share information:

• With customers and registered helpers solely for the purpose of facilitating and coordinating the requested services.
• With background verification agencies, where applicable.
• With trusted third-party service providers who assist in operating our business.
• When required by law, court order, or governmental authority.
• To protect our rights, property, safety, employees, customers, or others.

All third parties are expected to handle personal information responsibly and in accordance with applicable laws.

5. Data Retention

We retain personal information only for as long as necessary to:

• Fulfil the purposes described in this Privacy Policy;
• Maintain business records;
• Resolve disputes;
• Enforce our agreements; and
• Comply with applicable legal requirements.

Once information is no longer required, we will securely delete, anonymize, or dispose of it in accordance with our internal practices.

6. Cookies

Our website may use basic cookies necessary for website functionality and performance. You may choose to disable cookies through your browser settings, although certain features of the website may not function properly.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

8. Your Rights

Subject to applicable laws, you may have the right to:

• Request access to your personal information;
• Request correction of inaccurate information;
• Request deletion of personal information, where legally permissible;
• Withdraw consent for certain processing activities; and
• Raise concerns regarding our handling of your personal information.

To exercise these rights, please contact us using the details provided below.

9. Children's Privacy

Our services are not directed toward individuals under the age of 18 years.

We do not knowingly collect personal information directly from children. If we become aware that such information has been collected without appropriate authorization, we will take reasonable steps to delete it.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of those external websites. Users are encouraged to review the privacy policies of any third-party websites they visit.

11. Communications Through Third-Party Platforms

We may communicate with customers and registered helpers through third-party communication platforms, including WhatsApp, for enquiries, service coordination, updates, and support.

Please note that any information shared through such platforms is also subject to the respective platform’s privacy policies and terms of use. Shubh Grihasti does not control the privacy practices of these third-party platforms and encourages users to avoid sharing unnecessary sensitive information through such channels.

12. Compliance with Applicable Laws

We endeavour to process personal information in accordance with applicable laws and regulations governing data protection in India.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs.

Any updates will be posted on this page along with the revised "Last Updated" date. Continued use of our website and services after such changes constitutes acceptance of the revised Privacy Policy.

14. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or our data handling practices, please contact us:

By using our website and services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.